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COVID-19 FAQ

COVID-19 FAQ

  • How can I view an apartment without visiting the property in person?
    • Check out the Photo Galleries on our website.
    • View our Floorplans on our website.
    • Contact our leasing office and we’ll conduct a virtual tour.
  • I would like to tour the community in person, is that possible?
    • Yes! Our team is available for personal tours by appointment; you can schedule an appointment on our website. 
  • What can I expect during my visit?
    • We’re asking all visitors to wear masks; if you don’t have one,we’ll be happy to provide you one. 
    • All guests will be required to practice social distancingin the office. 
    • All visitors will be required to make an appointment.
    • Hand sanitizer will be available for use.
    • Curbside leasing is available.
    • Heightened cleaning practices between appointments.
  • How do I contact the office?
    • Complete the Contact Us form.
    • Give us a call.
    • Schedule an appointment on our website.
    • If you’re a resident, you can e-mail us from your resident portal account.
  • I have a scheduled move-in/move-out, can that still happen?
    • Yes! Our team will be in contact to schedule an appointment or we can coordinate a touchless move-in/move-out for you.
  • How can I stay connected with my neighbors and community?
    • Look for updates here – our website, resident portal, emails and on Facebook.
  • Is there someone available in the office?
    • Yes! We are working in the office during normal business hours. We are here to meet with you virtually and by appointment.
  • How do I pay my rent?
    • We’re directing everyone to pay online. Either with ACH (check), Credit Card, or electronic Money Order. You can make these payments on our Portal. If you do not have access to our Portal, please contact the office by phone or email and we can get you set up.
  • Are amenities open?
    • Yes, some are! We are monitoring local and CDC guidelines; each amenity space will have up-to-date signage posted with more information. Residents will also receive regular communication as these guidelines.
  • Are you accepting packages?
    • At this time, we are directing deliveries to individual apartments. Where package lockers are accessible, they can continue to be used. 
  • What can I expect when my service request is completed?
    • If anyone in your apartment is sick or experiencing symptoms, we will reschedule your service request.
    • Our service team member will wear a face mask, and we're asking all occupants of your apartment to wear masks while we complete the service request; if you don't have one, we'll be happy to provide you one.
    • All occupants will be required to practice social distancing while the service request is completed.
    • Our service team member will disinfect the work area once the repair is completed, and we also encourage you to clean the area as an added precaution.